The-Connections

Business & Digital Services

Comprehensive customer experience and business process solutions designed to drive growth, enhance customer satisfaction, and optimize operational efficiency.

Healthcare BPO Solutions

Comprehensive healthcare outsourcing services that enhance patient care while optimizing operational efficiency

Medical Coding & Compliance
Medical Billing & Revenue Cycle Management
Patient Support Services
Healthcare Data Management
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CX Strategies & Consulting

Design your Customer Engagement Strategy

Customer Journey Mapping
Experience Design
Strategic Consulting
Performance Analytics
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Customer Care

Deliver CX 24*7 with our Services

24/7 Support
Multi-lingual Support
Dedicated Teams
Quality Assurance
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Omnichannel Communication

Phone, SMS, Chat, Whatsapp, Email, Chatbot & AI

Unified Platform
Real-time Integration
AI-Powered Bots
Seamless Handoffs
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Contact Centre Software & Solution

Multi-channel communication on Single application

Cloud-based Platform
Auto-dialers
CRM Integration
Real-time Reporting
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Customer Acquisition as a Service

Increase Sales with B2B & B2C customers

Lead Generation
Sales Conversion
Market Expansion
Performance Tracking
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Sales Leakage Prevention & Detection

Protect your Business Loss & Leakage

Process Optimization
Quality Monitoring
Loss Prevention
Revenue Protection
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Satisfaction & Feedback Survey

Net Promoter Score based

NPS Surveys
Customer Feedback
Sentiment Analysis
Actionable Insights
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AMC Management – End to End

From ticket Generation to Payment Reconciliation

Ticket Management
Service Scheduling
Payment Processing
Contract Management
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Key or VIP Account Management

Corporate Customers & Special Desk Support

Dedicated Relationship Managers
Priority Support
Custom Solutions
Executive Reporting
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Invoices Management

Printing, Submission, Tracking & Collections

Invoice Processing
Payment Tracking
Collection Services
Reporting Dashboard
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Market Survey & Analysis

Tele Survey, Market Research & Competitor Analysis

Market Research
Competitive Analysis
Consumer Insights
Data Analytics
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Back Office Support

24/7 processing and Human Intervention

Data Processing
Administrative Support
Quality Control
Process Management
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CX Database Analytics

Convert Data into Actionable Insights

Data Analytics
Predictive Modeling
Customer Insights
Performance Metrics
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CX for Startups

Grow with our Customized Business Model

Flexible Pricing
Scalable Solutions
Growth Support
Custom Packages
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Ready to Transform Your Customer Experience?

Let's discuss how our services can help you achieve your business goals and deliver exceptional customer experiences.