About The-Connections
Your trusted partner for customer experience and loyalty solutions with decades of industry expertise.
Our Story
The-Connections ITES Business Services Private Limited has been at the forefront of customer experience innovation, helping businesses build lasting relationships with their customers through consistent, empathy-driven solutions.
We understand that the key to customer loyalty lies in delivering consistent, satisfying experiences across all touchpoints. Our expertise spans across multiple industries, serving as an extension of your brand.
Our Mission
To operate with two core objectives for our customers: either to save their existing costs or to bring more revenue through our Customer Service Omni Channel Solutions & Services. We deliver double dosage of customer service - serving our customers and our customer's customers.
Excellence
Delivering consistently outstanding customer experiences that exceed expectations.
Empathy
Understanding and addressing customer needs with genuine care and personalized attention.
Innovation
Leveraging cutting-edge technology and data insights to drive business growth.
Our Leadership
Management with decades of work experience in supporting customers across various industries.
Mamta Nitturkar
Founder
Visionary leader with extensive experience in customer experience strategy and business transformation.
Harshal Thorat
Co-Founder
Strategic leader bringing decades of experience in customer service, technology, and business operations.
Our Approach
PEOPLE
High performing and engaged team members
STRATEGY
Our strategy vision starts with your objective
TECHNOLOGY
Latest technology to drive customer service & sales
PROCESS
System & data driven processes & methods
Ready to Transform Your Customer Experience?
Make your customer experience vision and outcome-based objectives a reality by partnering with The-Connections.